Microsoft Dynamics CRM
Microsoft Dynamics CRM is a fully integrated Customer Relationship Management solution that enables companies to manage all business processes in the organization and with business partners, from the initial meeting with their customers to their after-sales services, and to see every detail from different perspectives.
Microsoft Dynamics CRM provides all the tools needed to meet ever-increasing and varying customer demands, to improve the quality of service provided to customers and to increase customer satisfaction.
Microsoft Dynamics CRM provides more than just tracking customer interactions. CRM also helps organizations optimize their activities by automating routine tasks and standardizing best practices.
With Microsoft Dynamics CRM, companies create their own corporate memories, get to know their customers more closely and increase their product and service quality.
Microsoft Dynamics CRM is a complete marketing, sales and service package that further enhances its strength and effectiveness to make the Microsoft technology platform work even better together.
Thanks to its flexible infrastructure, Microsoft Dynamics CRM can be considered as Anything Relationship Management (XRM) not only as an application that companies manage their customers.
XRM Extended Relationship Management is the application platform that meets all your flexible and powerful business needs. It is the right product that can be positioned in many needs such as Supplier Management, Inventory Management, Project Management, Human Resources Management, Member Management.
Microsoft Office Integration
Microsoft Dynamics CRM is an application that can be easily adapted to users with its usage and interface similar to Microsoft's other products. Thanks to the integration of Microsoft Dynamics CRM with all Office products, users will continue to use CRM within their daily Excel, Word and Outlook use. Thanks to this feature of Microsoft Dynamics CRM, users' training times and costs are very low.
You can visit the Microsoft Dynamics CRM page for more information.
Considering all these, CRM's strategy in institutions can be summarized as follows:
1. Focus on Existing Customers
2. Maximizing Revenue Opportunities
3. Doing more with fewer resources
4. Lowering Operational Costs
5. Optimizing Existing IT Assets
As a result, CRM improves operational efficiency, which is extremely critical in today's economy, while improving the ways in which customers acquire, manage, provide services and gain value.